Viakem Privacy Notice

This privacy notice, provided by Viakem S.A. de C.V., explains how we collect, use, protect, and share your personal information on this website in accordance with the Federal Law on Protection of Personal Data Held by Private Parties. We are committed to protecting your privacy and ensuring transparency in the handling of your personal information.

1. Information We Collect

• Personal Identification Data: This includes your full name, email address, and phone number, which we collect when you fill out our contact form. These details are essential to identify you as an individual and to enable communication with you.
• Additional Data: Any additional information you choose to provide in the message field of our form, such as specific inquiries, comments, or details about your interest in our services. This information helps us better understand your request and tailor our response.

2. How We Use Your Information

• To Communicate with You: We use your contact details to respond to your inquiries, provide information about our services or products, and keep you updated on relevant news and offers, provided you have given your consent to receive such communications.
• Service Improvement: We analyze the information we collect to better understand our users’ needs and preferences. This allows us to improve our website and services, providing a more personalized and efficient experience.

3. Consent and Legal Basis for Processing

• Obtaining Consent: By submitting your personal information through our form, you give us explicit consent to process your data for the specified purposes. This consent serves as the legal basis for using your data.
• Withdrawal of Consent: You have the right to withdraw your consent for the processing of your personal data at any time. However, this will not affect the legality of processing based on consent before its withdrawal.

4. Cookies and Tracking Technologies

• Use of Cookies: Our website uses cookies, small text files stored on your device, to enhance functionality and user experience. Essential cookies are required for basic site operations, such as navigation and access to secure areas.
• Analytical Cookies: We use functional cookies to remember your preferences and previous visits, allowing for a more personalized experience. Additionally, we employ performance cookies that provide anonymous data about user interaction with the site, helping us continuously optimize and improve our services.

5. Sharing and Disclosure of Information

• With Third Parties: We do not sell or rent your personal data to third parties. However, we may share your information with service providers acting on our behalf to perform certain functions, such as hosting our website or managing emails. These providers are bound by confidentiality agreements and are not allowed to use your data for any other purpose.
• Legal Compliance and Protection: We may disclose your personal data if required to comply with a legal obligation, such as a court order, or to protect our rights, property, or safety, as well as that of our customers or third parties. This includes sharing information with other companies and organizations for fraud protection and credit risk reduction.

6. Information Security

• Protection Measures: We employ physical, logical, and administrative security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
• Security Commitment: Our security policy includes implementing data security protocols, regularly training our staff on information security practices, and continuously evaluating our security practices.

7. Your Rights

• Access and Control: You have the right to request access to the personal data we hold about you, ask us to correct any errors, object to our use of your data, and request the deletion or restriction of the processing of your personal data.
• Exercising Rights: To exercise these rights, please contact us using the contact information provided. We will respond to your request in accordance with applicable data protection laws.

8. Data Retention

• Retention Period: We retain your personal data only for as long as necessary for the purposes for which it was collected, including compliance with any legal, accounting, or reporting requirements.
• Retention Criteria: The retention duration of your data depends on the nature of the data and our legal and operational obligations.

9. Changes to the Privacy Notice

• Updates and Revisions: This privacy notice may be updated periodically to reflect changes in our privacy practices, changes in applicable laws, or for other operational and legal reasons.
• Notification of Changes: We will post any changes on our website and, if the changes are significant, we will provide a more prominent notice, such as an email.

10. Contact

For questions, comments, or concerns about this privacy notice, please contact the responsible department using the following information:

• Email: benjaminga@viakem.com
• Phone: +52 8119586100 ext. 3501
• Postal Address: Av. Manuel L. Barragán 701 Interior T, CP 64450, Tabachines, San Nicolás de los Garza, Nuevo León, México.
• Privacy Officer: Benjamín Gonzalo Ampudia Álvarez
• Last Updated: Wednesday, January 24, 2024.